Talk to our sales and growth team.
Whether you're exploring custom UGC video pipelines, scaling ad variants across Meta & TikTok, or need technical support—we're here to help you ship faster.
Global support across Americas, EMEA, and APAC regions.
Send us a message
Fill out the form below and our team will get back to you shortly.
Connect with the right department
Need specialized assistance? Reach out directly to our domain teams.
Sales & Enterprise
Custom video rendering volumes, agency seat pricing, SOC 2 reports, and annual contracts.
Technical Support
Help with video brief syntax, API integrations, script generators, or active render troubleshooting.
Partnerships & Creators
Join our AI actor network, affiliate program, agency co-marketing, or platform ecosystem.
Press & Media
Press releases, brand guidelines, logo assets, executive interviews, and media inquiries.
Our regional hubs
Distributed video engineering and customer success teams across North America, Europe, and Asia.
San Francisco
Active HubSan Francisco, CA 94104
United States
London
Active HubLondon SE1 7ND
United Kingdom
Tokyo
Active HubShibuya City, Tokyo 150-8510
Japan
Istanbul / Berlin
Active HubSarıyer, Istanbul 34485
Turkey
Frequently asked contact questions
Everything you need to know before reaching out to our team.
How fast does your team respond to inquiries?
We respond to all sales and support messages within 2 to 4 business hours. Priority support channels operate 24/7 for Enterprise customers.
Can I schedule a live demo instead of emailing?
Yes! If you would like a live 1-on-1 product walk-through with a video growth specialist, visit our Demo Request page to pick a convenient time.
Do you offer custom Enterprise SLAs and security reviews?
Yes. Enterprise plans include custom SLAs, SOC 2 compliance reports, security questionnaire reviews, and a dedicated account manager.
Where should I report security vulnerabilities?
For security concerns or bug reports, please email security@viralmag.ai or select Partnerships & Press with security context in your message.
Can ViralMag help build custom video templates for our brand?
Yes — our creative engineering team assists Growth and Enterprise accounts in turning brand guidelines into reusable 9:16 and 1:1 video templates.
What payment methods and billing options do you support?
We accept all major credit cards, ACH, and wire transfers. Enterprise annual subscriptions can be billed via custom invoice with Net-30 terms.
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