Talk to our sales and growth team.
Whether you're exploring custom UGC video pipelines, scaling ad variants across Meta & TikTok, or need technical support—we're here to help you ship faster.
Global support across Americas, EMEA, and APAC regions.
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Need specialized assistance? Reach out directly to our domain teams.
Sales & Enterprise
Custom video rendering volumes, agency seat pricing, custom security questionnaires, and annual contracts.
Technical Support
Help with video brief syntax, API integrations, script generators, or active render troubleshooting.
Partnerships & Creators
Join our AI actor network, affiliate program, agency co-marketing, or platform ecosystem.
Press & Media
Press releases, brand guidelines, logo assets, executive interviews, and media inquiries.
Registered Office
ViralMag is published and operated by DENOVATE LTD.
DENOVATE LTD
Registered CompanyLondon, United Kingdom, WC2H 9JQ
Frequently asked contact questions
Everything you need to know before reaching out to our team.
How fast does your team respond to inquiries?
We respond to all sales and support messages within 2 to 4 business hours. Priority support channels operate 24/7 for Enterprise customers.
Can I schedule a live demo instead of emailing?
Yes! If you would like a live 1-on-1 product walk-through with a video growth specialist, visit our Demo Request page to pick a convenient time.
Do you offer custom Enterprise SLAs and security reviews?
Yes. Enterprise plans include custom SLAs, security questionnaire reviews, data processing addenda (DPA), and a dedicated account manager.
Where should I report security vulnerabilities?
For security concerns or bug reports, please email support@denovate.app or select Partnerships & Press with security context in your message.
Can ViralMag help build custom video templates for our brand?
Yes — our creative engineering team assists Growth and Enterprise accounts in turning brand guidelines into reusable 9:16 and 1:1 video templates.
What payment methods and billing options do you support?
We accept all major credit cards, ACH, and wire transfers. Enterprise annual subscriptions can be billed via custom invoice with Net-30 terms.
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