All Systems Operational

System Status & Service Health

Real-time operational metrics, AI render engine performance, and 90-day uptime history for ViralMag's creative video automation platform.

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99.98% 90-Day Uptime SLA Compliant

34 ms Avg Global Ping Edge Optimized

0 Active Incidents All Clear

Just now Last Health Check Auto-refreshing 60s

System Uptime (Past 90 Days)

99.98% Uptime

90 days ago Overall Platform Uptime: 99.98% Today (100% Operational)

Service Components

Updated in real-time

Core API & Platform

Essential REST API, Authentication, and Database Infrastructure

Operational

REST & GraphQL API

api.viralmag.ai

32 ms · 99.99% Operational

Authentication & SSO Gateway

auth.viralmag.ai

18 ms · 100.0% Operational

Webhook & Event Delivery Engine

webhooks.viralmag.ai

45 ms · 99.98% Operational

Database Clusters & Storage Engine

db.viralmag.ai

12 ms · 100.0% Operational

Video Rendering & AI Pipeline

Short-Form Video Generation, Lip-Sync, & Compositing Engines

Operational

Kling v3 Video Render Pipeline

render-kling.viralmag.ai

4.1s / frame · 99.95% Operational

LTX Video & Chroma PIP Engine

render-ltx.viralmag.ai

2.8s / frame · 99.98% Operational

MiniMax Lip-Sync & Audio Engine

voice.viralmag.ai

1.1s / audio · 99.92% Operational

Fal.ai Neural Background Matting

matte.viralmag.ai

0.7s / matte · 100.0% Operational

Web Dashboard & Workspace

User Workspace, Real-time Canvas Editor, and Media Delivery CDN

Operational

Web Application & Workspace

app.viralmag.ai

38 ms · 100.0% Operational

Media Storage & Video Delivery CDN

cdn.viralmag.ai

15 ms · 99.99% Operational

Real-Time Script & Scene WebSocket

ws.viralmag.ai

14 ms · 99.97% Operational

Social Publishing Gateway

Direct Publishing API Gateways for Social Networks

Operational

TikTok Auto-Publishing API

social-tiktok.viralmag.ai

Operational · 99.94% Operational

Instagram Reels Gateway

social-ig.viralmag.ai

Operational · 99.91% Operational

YouTube Shorts API Integration

social-yt.viralmag.ai

Operational · 100.0% Operational

Global Edge Nodes & Latency

5 Global Regions

US East

N. Virginia, USA Response: 12 ms

US West

Oregon, USA Response: 24 ms

EU Central

Frankfurt, Germany Response: 18 ms

Asia Pacific

Tokyo, Japan Response: 42 ms

South America

São Paulo, Brazil Response: 65 ms

Incident & Maintenance History

Report an outage

August 2026

Elevated Latency in AI Voice Synthesis Service

Aug 4, 2026 · Duration: 24 minutes

Resolved

14:22 UTC

Resolved — The AI voice synthesis cluster queue throughput has fully normalized. All delayed audio sync requests have completed processing successfully.

14:05 UTC

Monitoring — Additional worker instances were provisioned and queue latency is rapidly decreasing.

13:48 UTC

Identified — We traced an elevated latency spike to an upstream voice synthesis provider rate throttle. Traffic has been re-routed to secondary clusters.

13:30 UTC

Investigating — We are investigating elevated processing times for lip-sync audio generation requests.

July 2026

Minor Delay in TikTok Direct Publishing Queue

Jul 19, 2026 · Duration: 18 minutes

Resolved

09:42 UTC

Resolved — TikTok OAuth token refresh backlog cleared. Scheduled social posts are publishing normally.

09:30 UTC

Monitoring — Upstream API rate limits refreshed and queued posts are delivering.

09:24 UTC

Investigating — Investigating intermittent delayed publishing webhooks for TikTok target accounts.

June 2026

No incidents or service disruptions reported in June 2026.

May 2026

Scheduled Maintenance — Pipeline & DB Infrastructure Upgrade

May 11, 2026 · Duration: 15 minutes

Maintenance

03:15 UTC

Completed — Maintenance successfully finished. All core services operating at maximum capacity with upgraded render throughput.

03:00 UTC

In Progress — Scheduled maintenance initiated for database failover test and GPU pipeline driver upgrade.

99.9% Uptime Commitment & SLA Guarantee

ViralMag infrastructure is architected with multi-region failover, continuous health checks, and automatic fallback pipelines. We back our Pro and Enterprise plans with a 99.9% monthly uptime service level agreement (SLA).

Monthly SLA Commitment 99.9%

Priority Support SLA < 15 mins

SLA Credit Policy Automatic

Get Instant Incident Notifications

Never miss an update. Receive automated alerts whenever system performance degrades or maintenance is scheduled.

Frequently Asked Questions

Everything you need to know about our service monitoring and uptime commitment.

How often is the system status page updated?

Status indicators and latency metrics are checked continuously every 60 seconds from multiple global monitoring locations.

What is ViralMag's uptime SLA guarantee?

We guarantee a 99.9% uptime monthly SLA for all Pro and Enterprise tier customers. In the rare event of downtime, SLA service credits are automatically applied.

How can I get notified about maintenance or outages?

You can subscribe to real-time status updates via email notifications, webhook endpoints, or by consuming our JSON status feed.

Where can I report a performance degradation or issue?

If you experience any issues not reflected on this page, contact our dedicated support team directly or reach out via workspace priority chat.